Elevate your success with our Value Added Services

At Profitroom, we believe that exceptional technology deserves exceptional support. That’s why we don’t just provide
cutting-edge tools—we deliver unparalleled service and guidance to ensure your hotel thrives.

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Meet our team!

For over 16 years, we have proudly partnered with 3,500+ hotels and resorts across the globe to transform their performance. By increasing direct bookings, elevating ADRs, and improving guest satisfaction, we help hotels achieve measurable success.

Through our innovative approach, we empower hotels to take full control of their distribution channels, deliver expert-driven revenue strategies, and provide teams with cutting-edge tools and personalized support. Our dedicated Customer Success, Onboarding, and Support Teams ensure consistent results by being with you every step of the way.

Global Experience paired with Local Expertise

+ 60 customer experience representatives

Located across 5 continents

Speaking 5 languages

Seamless onboarding for effortless integration

Starting strong is the key to sustained success. Our Onboarding Team ensures a frictionless transition to Profitroom’s suite of award-winning tools. With our unique interactive approach, you’ll experience:

Smooth implementation

We work with you together, as a team, so your onboarding will be quick and effective.
Leveraging technology

Using the latest tools allows for efficient technical set up and integrations with your existing systems.
Comprehensive training

Your team will gain the skills they need to confidently use our tools, supported by interactive sessions and tailored guidance.
Dedicated onboarding specialists

Experts who understand your unique challenges and work closely with your team to address them.

Smooth implementation

We work with you together, as a team, so your onboarding will be quick and effective.

Leveraging technology

Using the latest tools allows for efficient technical set up and integrations with your existing systems.

Comprehensive training

Your team will gain the skills they need to confidently use our tools, supported by interactive sessions and tailored guidance.

Dedicated onboarding specialists

Experts who understand your unique challenges and work closely with your team to address them.

With Profitroom, your onboarding journey is designed to be as seamless as possible, setting your hotel up for immediate success.

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Customer Success: Your Partner in Growth

Your success is our top priority. Our Customer Success Team doesn’t just guide you; they work hand-in-hand with you to optimise every aspect of your Profitroom solution. Here’s how:

Strategic revenue guidance: Unlock the full potential of our technology with actionable insights into revenue strategies and best practices.

Performance monitoring: Audits and performance reviews ensure your hotel is consistently on track to exceed its targets.

Personalised consultations: From increasing direct bookings to boosting TRevPar, our consultants tailor their advice to your specific needs.

Proactive communication: Your dedicated consultant will keep you informed about updates, opportunities, and enhancements that could benefit your hotel.

This partnership goes beyond technology; it’s about crafting a strategy that drives results.

Expert support when you need it most

In the world of hospitality, every moment counts. That’s why our Support Team is available to address your needs swiftly and efficiently. With Profitroom, you’ll benefit from:

Human expertise: Real people - not bots -dedicated to solving your challenges and answering your questions.

Availability: Support is just a message away, no matter where you are or what time it is, we will do our best to solve any potential problems as quickly as possible.

Technical excellence: Our team of experts provides assistance with integrations, troubleshooting, and ensuring your systems run smoothly.

Service Level Agreements (SLAs): Our commitment to providing ongoing, high-quality support is included in the standard commission fee. No extra costs.

With our support, you’ll never feel like you’re navigating the complexities of hotel technology alone.

Guarding your success

Meet our team of dedicated experts, who will assist you in your growth by providing valuable advice, technical support, data-driven insights and much, much more.

Edyta Walczak

Chief Customer Officer at Profitroom

Joanna Kulesza

Head of Customer Success, Poland

Laurence Wall

Commercial Director Customer Success International

Angelene Bungay

Client Solutions & Delivery Director - Onboarding

Agnieszka Zimny

Customer Support Director

Damian Józefowicz

Director of Customer Success Operations

What we help you with:

Boosting your direct revenue & profitability with expert led strategies

Controlling your distribution strategy to minimise commissions

Equip your teams with knowledge and insights to excel in driving direct bookings

Personalised solutions to achieve your unique objectives

Why outstanding hotels trust Profitroom

We understand the unique demands of the world’s most prestigious hotels. With our human-centred approach and deep industry expertise, we’ve become the trusted partner for properties seeking more than just technology.

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Markku Inkilä

founder and CEO,

Northern Lights Villages

For us, as clients, having robust support and a dedicated account manager is paramount. It’s about feeling heard and knowing that our software provider genuinely cares about our business goals and innovation needs. In this regard, our experience with Profitroom has been noteworthy. Profitroom isn’t about resting on laurels. They tirelessly enhance their features and solutions, directly benefiting our sales and operations. This commitment to progress has been evident from day one.

Rated 4,7/5 on

Hotel Tech Report

The perfect match

Products & Services

The ecosystem of Profitroom products and services caters for the entire guest journey, boosting direct bookings and delighting the guests.

To reach the best results, we recommend unlocking the power of our seamlessly integrated solutions.

Discover all

Booking Engine 360

CRM & Email Marketing

Loyalty

Channel Manager

Websites for Hotels

Paid Advertising for Hotels

SEO for Hotels

Get Started Today

Book a meeting

Elevate your success with our Value Added Services

Meet our team!

Global Experience paired with Local Expertise

+ 60 customer experience representatives

Located across 5 continents

Speaking 5 languages