Your success is our top priority
Our Customer Success and Onboarding teams work hand-in-hand with our hotel partners to ensure they are utilising all of our Profitroom solutions to their full potential. We pair award-winning hotel technology with a dedicated team of passionate industry experts.
Outperforming your direct bookings is our goal
Our highly experienced hospitality experts are a guiding hand through our industry-leading hotel technology. With access to powerful industry data, we can recommend best practices, identify strategic opportunities, and offer tailored advice to increase direct bookings.
Here’s what our customers say:
“The automation offered by Profitroom’s engine saves so much time, and ultimately money, but not only that – it actually makes money. Our Average Daily Rate at St Michaels Resort is now through the roof and it’s basically Profitroom that’s made that possible. We’ve already been recommending them to others.”
Tim Fryer
Commercial Director at St Michaels Resort
Your dedicated Customer Success Manager
Will become your trusted strategic consultant to supercharge your revenue and distribution strategy. Rest assured, we will also support you with product training and resources.
Edyta Walczak,
Chief Customer Officer at Profitroom
Get to know us a little better
Laurence
South Africa
Over the past 25 years, Laurence has managed a number of luxury hotels. Laurence looks after a number of hotel groups in South Africa and, as a self-proclaimed problem solver, he enjoys the complexity of their business models.
Karla
LATAM
Karla has a great background working with some of the largest OTA’s, such as Orbitz and Expedia, at Profitroom she shares best practices around commercial strategies with hoteliers in LATAM to strengthen their direct channel.
Tom
UK
Tom has over 20 years of experience within the travel industry with varied roles. Here at Profitroom he helps hotels and resorts in the UK to increase their direct bookings.
Anna
Poland
Anna Zbąska is an expert in sales and revenue analysis with 20 years of experience within the travel industry. In hotels, she worked in many positions such as Reservation to Head Sales Department. Currently, she holds the position of Customer Success Manager and advises Hotels on how to optimize their offer and take care of the direct channel. Privately, she cannot imagine her life without a dog and a Kindle.